Client Experience and Expectations

Client expectations can change rapidly. Understanding how clients are finding personal injury attorneys and what they expect from yourself and your staff is crucial to developing a winning strategy.

Gladiate® conducted a survey of more than 1,500 individuals from across the United States who sought an attorney after being injured as a result of an auto accident. Respondents spanned the United States including some of the most competitive personal injury markets such as California, Florida, and Texas as well as New York, New Jersey, Georgia and Illinois. Respondents were asked a dozen questions to understand how they found their attorney, interacted with the firm, as well as their level of satisfaction with their attorney, their staff and level of service received.

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How injury attorneys
win with Gladiate.

Learn how founding injury attorneys are earning more revenue and getting more control over firm operations.

Real-time Analytics - Human X Webflow Template

Stop leaving millions on the table

The average injury firm will lose out on $220K in fees this year, $1.1M over the next five years because cases sit on their desk longer than they need to.

Find out how you can increase your firm's revenue by 22% this year without adding a single new case.

Advanced User Analytics - Human X Webflow Template

Stop losing out on valuable client referrals

Clients today are as likely to recommend their injury attorney as they are Verizon (hint: not likely).

The results of our 2023 Personal Injury Client Survey are in and client's gave their injury firm a Net Promoter Score of just 25. The #1 reason for the rating, communication.

Find out how we're helping injury firms keep clients in the know, build a war chest of five star reviews and, earn more referrals.

Predictive User Trends - Human X Webflow Template

Stop hoping, start knowing

Your time and your money are too valuable to throw away. Unfortunately we've seen many firm owners do just that. They hire staff and hope they're productive. They hire a record request company and hope it works. Stop hoping and starting knowing.

Find out how we're helping founding injury attorneys get better visibility and better control over firm operations.